Refund policy

This Policy applies to all products sold on LaFetch unless stated otherwise. Certain categories such as Made-to-Order products are governed by special conditions.

All sale items are final. No return / refund / exchange.

Return or exchange requests must be initiated within 7 calendar days of delivery.

Products must be unused, unworn, unwashed, and returned with original tags, packaging, and accessories intact.

• A. Incorrect product delivered
• B. Damaged or defective product
• C. Size, fit, or style issues subject to eligibility
• D. All sale items are final. No return / refund / exchange.

• A. Minor colour variations
• B. Change of mind
• C. Products marked non-returnable

The first exchange may be facilitated without reverse logistics charges. Subsequent exchanges may attract charges. All exchanges are subject to availability.

Reverse pickup is arranged where serviceable. All returned products undergo quality inspection by the Brand.

Approved refunds are processed within 5–7 business days to the original payment method. Shipping and COD charges are non-refundable unless the fault lies with the Brand or Platform.

Orders may be cancelled prior to dispatch. Orders already shipped cannot be cancelled and must follow the return process.

Cancellations permitted only within 2 hours of order placement and before production begins. Returns accepted only for defective or materially incorrect products. Monetary refunds are not available; replacements or store credit may be issued.

LaFetch and the Brand retain discretion to approve or reject claims. Policy abuse may result in account restrictions.

This Policy prevails over brand-level policies, without prejudice to statutory consumer rights.

All return-related queries may be addressed to customersupport@la-fetch.com with responses within 24–48 business hours.